NCLB Complaint Procedure

The Federal No Child Left Behind Act of 2001 (NCLB), Title IX

Part C. Sec. 9304(a)(3)(C) requires the Missouri Department of Elementary & Secondary Education 
(DESE) to adopt procedures for resolving complaints regarding operations of programs authorized under the Act, including Title I, Title II, Title III, Title IV (Part A), Title V, Title VI, and Title VII and Title IX, part C. 

Click here for a printable version of the NCLB Complaint Procedures.





The district is required to inform you of certain information that you, according to The No Child Left Behind Act of 2001 (Public Law 107-110). have the right to know.  Upon your request, the district is required to provide you in a timely manner, the following information:

Parents Right to Know Policy

  • Whether the teacher has met state qualifications and licensing criteria for the grade levels and subject areas in which the teacher provides instruction.
  • Whether the teacher is teaching under emergency or other provisional status through which state qualification or licensing criteria have been waived.
  • Whether your child is provided services by paraprofessionals and, if so, their qualifications.
  • What baccalaureate degree major the teacher has and any other graduate certification or degree held by the teacher and the field of discipline of the certification.
  • In addition to the information that parents may request, districts must provide to each individual parent:
  • Information on the achievement level of the parent's child in each of the state academic assessments as required under this part; and
  • Timely notice that the parent's child has been assigned, or has been taught for four or more consecutive weeks by, a teacher who is not highly qualified.

Complaint Resolution Procedure

Missouri Department of Elementary & Secondary Education NCLB COMPLAINT PROCEDURES The Federal No Child Left Behind Act of 2001 (NCLB), Title IX Part C. Sec. 9304(a)(3)(C) requires the Missouri Department of Elementary & Secondary Education (DESE) to adopt procedures for resolving complaints regarding operations of programs authorized under the Act, including Title I, Title II, Title III, Title IV (Part A), Title V, Title VI, and Title VII and Title IX, part C. 

Who May File a Complaint? 

Any local education agency (LEA), consortium of LEAs, organization, parent, teacher, or member of the public may file a complaint. 

Definition of a Complaint 

There are both formal and informal complaint procedures. 
A formal complaint must be a written, signed statement that includes: 
  1. an allegation that a federal statute or regulation applicable to the state educational agency (SEA) or a local education agency (LEA) program has been violated, 
  2. facts, including documentary evidence that supports the allegation, and 
  3. the specific requirement, statute, or regulation being violated. 
Alternatives for Filing Complaints 
It is federal and state intent that complaints are resolved at a level nearest the local education agency (LEA) as possible. As described below, formal complaints filed with the state educational agency (SEA) will be forwarded to the appropriate LEA for investigation and resolution. Informal complaints made to the SEA will be subject of an initial investigation by the SEA, but will be forwarded to the LEA if a formal complaint evolves. Precise processes in both instances are described below. Informal and Formal Complaints Received by the Local Education Agency Informal and formal complaints filed with the LEA concerning NCLB program operations in that LEA are to be investigated and resolved by the LEA according to locally developed procedures, when at all possible. Such procedures will provide for: 
  1. disseminating procedures to the LEA school board, 
  2. central filing of procedures within the district, 
  3. addressing informal complaints in a prompt and courteous manner, 
  4. notifying the SEA within 15 days of receipt of written complaints, 
  5. timely investigating and processing of complaints within 30 days, with an additional 30 days if exceptional conditions exist, 
  6. disseminating complaint findings and resolutions to all parties to the complaint and the LEA school board. Such findings and resolutions also shall be available to parents, teachers and other members of the general public, provided by the LEA, free of charge, if requested, and 
  7. appealing to the Missouri Department of Elementary & Secondary Education within 15 days 
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