Frequently Asked Questions
I can’t remember my login for the PowerSchool Parent Portal.
Click the “Having trouble signing in?” link on the Sign In page to reset your password. If you are still having trouble, email our helpdesk at
portal@gvr5.net.
Do I have to answer all the questions?
No, but some questions are marked "Required" and must be answered before you can submit your form.
What if I make a mistake?
If you would like to make a change prior to submitting the form, you can either navigate back to the page using the “Prev” and “Next” buttons or if you are on the Review page select the underlined field. If you have already submitted the form you will need to contact your student’s school so they can make the changes for you.
I’ve completed the form, now what?
Once you have finished entering your information select “Submit.” This will send all of the information you’ve entered to the school. If you cannot select this button you will need to make sure that you have answered all required questions.
What if I have more than one student in the district? Do I need to do this for each child?
Yes, you will need to provide information that is specific to each child. We recommend that you complete and submit one form and then start another. This will allow you to “snap” (or share) selected family information, which saves you time.
Help! I’m having technical difficulties.
For technical support, visit our
PowerSchool Community help center or click “Help” from any form page.